Shipping & Payments

Shipping and Payment Policy

Ecosqin Shipping and Payments Policy provides all the essential and good-to-know information related to what customers can expect when it comes to them receiving goods they've bought.

It shares your shipping options, shipping restrictions, shipping costs, and any other things you need to know before you amake a purchase from Ecosqin.com.

Our customers should clearly know that a shipping Policy isn't a Return Policy, but it can include details about the cost of shipping for returns.

Ecosqin drafted this shipping and payment policy to cut down on customer service inquiries and refund requests. When customers make informed decisions about purchasing based on Ecosqin Shipping and Payment Policy, we get fewer complaints and thus enjoy the bounty of having more happy customers.

Types of shipping

Ecosqin offers the following shipping options, which may vary by item purchased;

1. Standard shipping: Standard shipping is typically the default checkout setting. Your item(s) are expected to be delivered within 1-2 business days from the time of making an order.

2. Express shipping: Your purchased item(s) are expected to be delivered within 2-6 hours from the time your order is confirmed. This only applies within Kampala Metropolitan areas and the Central Business District.

3. Free shipping: When you buy item(s) above 145,000/= you receive free shipping and this will apply automatically in the checkout. Note, this only applies to Wakiso, Kampala and Entebbe ONLY.

Shipment and Delivery

We are able to deliver products purchased online to customers across Uganda. Shipping fees are charged in addition to the product price and based on your location. Ecosqin reserves the right to change the shipping fees or offer free shipping at any time. Make sure you enter the right address on checkout.

Orders are usually shipped as soon as they are placed. However, there may be delays due to external factors such COVID-19 and related restrictions. The time of delivery can vary depending on the destination.

Ecosqin shall not be liable for delays in shipment due errors in addresses or our inability to reach the customer, and therefore, these delays will not result in refund. Our dedicated online support team will always contact you for clear directions in case of wrong locations entered.
All online orders will be delivered to the address registered in the customer’s account within a reasonable time from the completion of the quality checks and packaging. Please ensure you provide the right address.

If your shipping is addressed to a commercial entity (e.g. an office or a hotel), please make sure to indicate that and assign us a person who will receive your purchased items on your behalf (E.g. Receptionist, security guard….)

Modes of Payment

We accept payment from MTN, Airtel and Africell Mobile money. We also accept VISA and MasterCard payment options. When you confirm your order, an SMS will be sent on your phone directing you how to pay for your goods and services. We shall not ship any products before we get a payment confirmation from the customer.

All online payments at www.ecosqin.com are very secure and protected from malicious malware and cyber attackers. We guarantee that every transaction you make is safe. Our payment partners are PCI-DSS Level 1 and PCI-PIN certified, ensuring that all systems and information involved in the payment process are kept secure, and can be trusted with sensitive payment information. All passwords and other sensitive information are encrypted before they are saved.

Email Notifications

To increase your financial security, Ecosqin uses email and SMS alerts to notify you of any payments made on your account. Please, never share important information like your PIN, email passwords to a third person!!!

Shipping Considerations:

1. Business days don’t typically include weekends, however Saturday deliveries will be available to only orders made before 2pm. Orders made on Saturday after 2pm and on Sundays will be shipped on Monday.

2. Any orders placed after 2 PM East African Time will be processed and shipped on the following business day.

3. Carrier delays are possible during high order volume periods and may affect shipping times.

4. For any shipping changes or delays, Ecosqin will clearly communicate to the customer in time.

5. Ecosqin.com reserves the right to use alternate shipping services that provide the same delivery expectation.

6. Delivery confirmation: Ecosqin delivery confirmation helps us track and confirm whether you have received the right package and in good condition. Let us know by signing and indicating the place, date and time your shipment has been delivered or that a delivery attempt was made.

7. NOTE: The delivery person will only hand over the purchased item after you sign the delivery sheet.

Shipping rates

No

Order type

Starting rate

Shipping considerations

Delivery time
(Maximum)

1

Order over 145,000/=

Free

Only to Wakiso, Entebbe and Kampala

1 Business day

2

Kampala Central orders

2,000

 

2 hours – 1 day

3

Other Kampala Divisions

4,000

Kawempe, Rubaga, Makindye, and Nakawa

4 hours – 1 day

4

Wakiso normal orders

4,000

All orders

5 hours – 1day

5

Entebbe & Mukono

5,000

All orders

5 hours – 1 day

6

Central region districts

6,000

All except Kalangala

1 – 2 Business days

7

Eastern, Northern and Western Regions

7,000 & 8,000

Except Others*

2 days

8

Others

10,000

Kotido, Lamwo, Moroto, Moyo, kaabong, Nakapiripirit, Kalangala, Napak, Pader, Yumbe, Zombo, Bundibugyo and Kisoro

2 – 3 Business days